Protecting and respecting the privacy of our customers is important to us. This policy is intended to inform you of our practices regarding the collection, use and sharing of information provided through our platform.
By using our Platforms, when you fill out forms, you are transmitting information to us, some of which may identify you ("Personal Information").
During each of your visits, we are likely to collect, in accordance with the applicable legislation and with your agreement, if necessary, information relating to the devices on which you use our services or to the networks from which you access our services, such as in particular your IP addresses, connection data, types and versions of Internet browsers used, types and versions of plugins of your browser, operating systems and platforms, data concerning your browsing on our Platforms, in particular your browsing on the various URL pages of our Platforms
Your Personal Data is archived for 5 years after your last use of our Platforms, if you have not closed your account.
Financial data (e.g., payments, refunds, etc.) is retained for the period required by applicable tax and accounting laws.
If your account has been suspended or blocked, we retain your data for up to 10 years from the date of suspension to prevent circumvention of the rules on our Platforms.
We use the data we collect to:
Fulfill contracts entered into and provide you with requested information and services.
Send you information and booking confirmations by e-mail or SMS.
Collect payments from you or transmit money collected on your behalf.
Verify the information contained in your passport, or any other identity document that we may have collected when you register or use our Platforms.
To improve and optimize our Platforms, and the display according to the devices used.
In the course of using our services, some of your information is transmitted to the immigration authorities of the countries to which you wish to travel.
We only share your data with the third parties mentioned in the context of payments made by credit cards.
We publish the reviews you write as part of our review system on our Platforms. These reviews contain your first name and the first letter of your last name.
When we are legally required to do so or if we believe in good faith that it is necessary to respond to any claim against us, comply with any judicial request.
We store your Personal Data in the European Union. However, it is possible that the data we collect when you use our Platforms may be transferred to other countries, some of which may have less protective data protection legislation than that in force in the country where you live.
This is particularly the case with regard to data transmitted to our subcontractors located outside the European Union, notably in the United States.
You have the right to obtain a copy of the personal data we hold about you. Before responding to your request, we may verify your identity and ask you to provide further information to fulfill your request.
We will endeavour to respond to your request within a reasonable time and in any event within the time limits set by law.
You may also change or delete this information by contacting us directly by e-mail.